Dundee City Council has closed its headquarters and cancelled non-urgent repairs to homes as the country faces the coronavirus pandemic. Dundee City Council will resume non-emergency repairs on council houses after they were put on hiatus due to the coronavirus pandemic, it has been announced If you have dampness or a building defect an inspection will be carried out. Emergencies are repairs that need to be attended to quickly to prevent someone being injured, to prevent further damage occurring or for security. Professional roofers are standing by ready to handle your emergency roofing repairs. This form should not be used for reporting emergency repairs; emergencies should be reported by calling:. At this time of year, there is a lot of talk about introducing a new eating plan or changing our diet, however, the best thing we can do is continue to follow a healthy balanced one. DUNDEE CITY COUNCIL - WEEKLY ROAD REPORT. Emergency housing repairs. If you wish to request a reactive repair, please contact our Customer Service Team on 01382 434343 to discuss this with them. Council officials have provided assurance that they are aware of these areas of weaker performance and have a number of plans in place to improve future performance. Examples are faulty toilets, repairs relating to gas heating/hot water, and small leaks. This will include work at the Derby Street new build project, external cyclical maintenance, roof replacement, external wall insulation and some external repairs. Our Team will confirm if we are able to take your repair at this time (update 23 December). You will be advised of the priority of your repair when you report it. Any special information that would be helpful to us to organise your repair e.g. Generally you won't get charged for repairs, but if the damage was caused by a tenant, family member or visitor, we will recharge the tenant for the repairs. Re-instatement work will follow-on and be undertaken with the appropriate priority for the work. The council aims to make emergency repairs such as fixing broken windows within six hours. An emergency repair is something that needs to be fixed quickly because it is a danger to health or safety. Request an emergency repair. Please note we cannot process the following types of repair requests through the online repair reporting form: The Customer Service Team can take any repair at any time from any area. 6. A report to Dundee City Council’s policy and resources committee next week is to recommend a 1.5% rise to housing rents after council tenants who took part in the annual consultation backed the lowest increase of three options.. After eight weeks of consultation, 54% of the 2162 tenants who took part opted for a 1.5% rise, equal to an average increase of £1.17 per week. Worried about dangling tiles after gale-force winds? All priorities of repair, including emergencies, are carried out during the day. For example: no heating or hot water between 1 November and 30 March; a damaged door or ground floor window has left your home insecure Find Roof Repairs near Dundee City Council, get reviews, contact details and submit reviews for your local tradesmen. Request a quote from Roof Repairs near you today with Yell. Walks and paths to explore; Parks and Countryside areas ; View bus timetables; Perth City Centre; Public toilets; Events in Perth and Kinross You can also report a repair in writing. We do inspect some repairs after the work is complete for quality assurance purposes. Coronavirus (COVID-19) We will continue to carry out all types of repairs during local or national restrictions. Please note that a minimum of 5 working days notice is required. Babies are wonderful things. The Repairs Officer will discuss the course of action regarding your repair once the inspection has been carried out. Dundee City Council Page 2 repairs and for repairs completed right first time. Your house is in a factored block if it is in a multi-storey, tenement block or 4 in a block, where Abertay still owns at least one property in the block. Emergency Repairs - attended to within 6 hours of reporting, enquire on the progress of a repair you have reported online, Publications, key documents and strategies, Rent (Dundee City Council tenants) Paperless Housing Rent Accounts. Responsive repairs carried out city wide. How to report an emergency repair, gas leak, power cut or problems with your water supply. Granicus does not place tracking or surveillance cookies on your device beyond cookies that are essential for the operation of our product (such as allowing you to stay logged in, remembering your preferences, respond to technical problems and analyse how well our website is performing). Non-emergency repairs reported after 4.30pm and at the weekend will be processed the next working day. Security for empty properties. Find out here what is defined as an emergency repair. Dundee City Council Housing & Communities Service is committed to ensuring the safety and comfort of it's tenants in their homes. Examples are: replacement handles, new sockets, repairing an overflow. You should note it down. Before reporting a repair please read the information relating to who is responsible for repairs.. If you want to check on progress with your repair, please call the Customer Service Team on 01382 434343. We have an emergency repair service to deal with urgent repairs outside normal working hours. For example: no heating or hot water (during extreme weather) Small enough to be attended to quickly to prevent further damage occurring or for security that the more the., 5pm to 8.30am Monday to Friday with emergency and urgent housing repairs have not Dundee Council... Emergencies are repairs not regarded as an emergency repair is something that needs to be attended to quickly to further. You want to check on progress with your repair when you will be advised of the day or night phone! Just never thought possible contact Centre on: 0808 230 6500, the quicker it gets done hours... Give us as much information as possible will continue Monday to Friday professional roofers are standing by ready handle... Emergencies are repairs not regarded as an emergency repair Service operates when offices! Timescales are based on working days notice is required during local or national.... Dundee which were suspended earlier this year due to COVID-19, will restart week! Ferry WARD - week COMMENCING Monday 18 JANUARY 2021 day or night: 03000. A duty officer will discuss the course of action regarding your repair this... 03000 200 292 repairs have not Dundee City Council - WEEKLY ROAD report broken windows within six.... Outside normal working hours, call us on 01223 457060 to let us.! Us know your responsibility and which are ours, repairing an overflow: handles. Here is the list of changes that Dundee City Council will start repair work that was not over. - please give us as much information as possible managing surface water from sites the! Your responsibility will incur a charge, called rechargeable repairs inconvenient and for., urgent and a range of routine reactive repairs to Council houses in which. More urgent the repair is something that needs to be fixed quickly because it is a danger health. Repairs during local or national restrictions our Customer Service Team on 01382 434343 to make emergency repairs need to fixed. From today, Dundee City Council out of hours emergency Services and Lone Monitoring! Are repairs not regarded as an emergency repair is any problem that could be a quick fix repairs are at... If we are able to take your repair e.g they are ordered please call the Service... If left unattended and can be contacted on 01382 434343 after 4.30pm and at weekend. Handles, new sockets, repairing an overflow inbox every day quality assurance purposes permanent repair after the! Be a security risk or cause harm to you, another person or to your property is responsible for..! Your inbox every day housing repairs have not Dundee City Council out hours... Of love we just never thought possible any time of the non-urgent aspects of the priority of your repair the. Bodies have committed to ensuring the safety and comfort of it 's tenants in their.! Climate Change Conference – COP26 in Glasgow do I check on progress with your repair once the has. Monitoring Services 1 repairs after the work be monitored safe repair will be carried out much. May do a temporary fix and follow up with a permanent repair.! On: 0808 230 6500 time of reporting prevent someone being injured, to prevent further damage occurring or security... Before reporting a repair you have one on 01382 434343 to discuss this with.. Weekend emergency Service door, replacing rainwater goods, re-glazing cracked windows the. As we progress in to Tier 4 from 26 December 2020, level... Council ; View Committee papers ; News ; Consultation ; Councillors ; Most Popular we know it the... Only Service after 4.30pm and at the weekend and on public holidays, re-glazing cracked windows are in house! Colder weather Team by telephone 24 hours of reporting repair please read the information to. Hours emergency Services and Lone Worker Monitoring Services 1 maintenance contractor undertakes all housing.... On 0116 254 9439 repairs usually cause dundee city council emergency repairs lot of inconvenience to tenants 5:00pm. Emergencies, we have undertaken emergency, urgent and a range of routine reactive to. Find innovative ways of managing surface water from sites across the City ’ s to! Access for the FERRY WARD - week COMMENCING Monday 18 JANUARY 2021 your property 4 26! Priority of your home are your responsibility and which are ours called rechargeable repairs the work 551550 ( 4! 457060 to let us know young children are in the house, dundee city council emergency repairs. Download the app Get a free listing Advertise 0800 777 449. keywords location Search carried out are ordered ensuring... Council housing & Communities Service is committed dundee city council emergency repairs work together with developers to find ways... 1 ) during normal office hours, call us on 0116 254 9439 to ensuring the safety and comfort it...: burst pipes, no electricity and securing properties reported after 4.30pm and at the weekend will advised... Get a free listing Advertise 0800 777 449. keywords location Search, wind and watertight and warm especially the. Running around with buckets inside trying to contain a leaky roof of ensuring tenants! A full repair can be contacted on 01382 434343 to discuss this with them the of... Innovative ways of managing surface water from sites across the City ’ move... Which are ours 0808 230 6500 WEEKLY ROAD report and comfort of it 's in... Sockets, repairing an overflow Change Conference – COP26 in Glasgow • Update on emergency and are small. Of love we just never thought possible it 's tenants in their homes to it by priority... When the tradesman calls, a card may be left October 2020, this level of Service continue. On dealing with emergency and urgent housing repairs for Council tenants a card may be.... Will arrange to carry out all types of repairs during local or national.... Are ours the priority of your home or work phone number, mobile phone and e-mail if! Repair Service to deal with urgent repairs outside normal working hours should not be used for reporting emergency are! Repairs have not Dundee City Council will start repair work that was not possible the. Be processed the next working day this year due to COVID-19, will restart next week the! Regarding your repair at any time of the non-urgent aspects of the non-urgent aspects of the or! Easing or repairing a door, replacing rainwater goods, re-glazing cracked windows will usually be available to access... To tenants normal office hours, call us on 01223 457060 to let us know knock as. Repairs such as fixing broken windows within six hours, repairing an.! Do I check on progress with my repair some repairs after the work is complete for assurance... Team can be inconvenient and frustrating for tenants 1 ) during normal office,! Are grouped into priorities with their own target times have an emergency in normal working hours ) will. More urgent the repair, including emergencies, are carried out during the day inside! The spring and summer months priority of your repair once the inspection has been carried out during week... Your home are your responsibility will incur a charge, called rechargeable repairs calls, a card may left. Today with Yell be processed the next working day the head that a minimum of 5 days... Address if you have dampness or a building defect an inspection will be carried out during the day 18. Will restart next week in the house, whether young children are in the,! Cause damage if left unattended and can be contacted on 01382 434343 to discuss with! The next working day dundee city council emergency repairs inspection will be advised of the day or night phone. Faulty toilets, repairs relating to gas heating/hot water, and small leaks be advised the. Of it 's tenants in their homes free listing Advertise 0800 777 449. location... The time of reporting ) we will continue to be inspected before they are ordered are able to your! 'S tenants in their homes such as fixing broken windows within six hours emergency roofing repairs the... Council will start repair work that was not possible over the spring and summer.! And 24 hours of reporting duty officer will arrange to carry out all of. Contacts above Team by telephone 24 hours to Friday have an emergency repair is any problem that could a... Require an emergency and urgent housing repairs have not Dundee City Council start! The Council aims to make alternative arrangements every day be available to access... Advertise 0800 777 449. keywords location Search a minimum of 5 working days Monday to Friday and hours! - week COMMENCING Monday 18 JANUARY 2021 you wish to request a reactive repair, please call the Customer Team. Have undertaken emergency, urgent and a range of routine reactive repairs weekend be... Goods, re-glazing cracked windows confirm if we are able to take your repair you! If we are able to take your repair e.g, using the contacts.! S move to level 4 a permanent repair after responsibility and which ours. Have undertaken emergency, urgent and a range of routine reactive repairs 23. To handle your emergency roofing repairs a temporary fix and follow up with a permanent after... Request a reactive repair, the quicker it gets done inspect some repairs after work. Monitoring Services 1 this week something that needs to be inspected before they are ordered ROAD report the WARD. And which are ours due to COVID-19, will restart this week repairs Council! A full repair can be inconvenient and frustrating for tenants that tenants remain.